One of the core values of the Unbuilt Project collection is the idea of sustainability applied to every phase of the product’s life. For this reason, we asked ourselves how to make the return and shipping of our products sustainable.
We do not grant the exchange or return of our products, except for errors or damages of our responsibility. The return policy is responsible for extra tons of waste and increased CO2 emissions related to transport, because a return is nothing more than a package that travels twice.
For this reason, we have tried to make our website as aware and clear as possible, so that no returns are necessary. We have attached to each product a detailed description of the model, size and materials used, to help choose consciously. In the case of clothing products, we invite you to carefully consult the size guide, to find the one suitable for you. Before proceeding with the order, in case of doubts or concerns, send an email to email@example.com.
The products of the collection “Unbuilt Project” are customized and handmade in Italy and for this reason they are all different and may present slight inaccuracies. These are to be considered characteristics of the workmanship and not defects. It is not possible to make changes or returns of the products, except in the cases already indicated, precisely because the garment is customized according to the preferences indicated by the individual customer during the purchase.
To minimize the waste of material, there is no paper documentation in the package. To make the return it is necessary to contact the customer support to the email firstname.lastname@example.org; it’s necessary to send the email within 3 working days from the date of receipt of the product. The email must have as its object “RETURN order n. ___” and in the body of the email must be indicated the object that you intend to return, attaching photos in which it’s visible that the reasons for the return are in accordance with our policies. Afterwards, we will email you a shipping label that you will have to paste on the package to be returned.
The goods must be returned in their original state to be accepted. The goods must never have been worn or washed. Returned items must be accompanied by all packaging, tags and related accessories. No refund will be made for items returned incomplete, damaged or dirty.
The refund for the return will be made within 7 working days, only after we have received and checked the returned products.